Privacy Policy

1Introduction

This Privacy Policy describes how Vrushali Infotech Pvt. Ltd. and its affiliates (collectively "Vrushali Infotech Pvt. Ltd., we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website www.vrushaliinfotech.com (hereinafter referred to as "Platform"). You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use and the applicable service/product terms, and agree to be governed by the laws of India, including those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

2Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship, and related information provided from time to time. This includes but is not limited to your name, date of birth, address, telephone/mobile number, email ID, and any identity/address proof details.

Some sensitive personal data may be collected with your consent, such as bank account, credit/debit card details, payment instrument information, or biometric data (for opted features). You may choose not to provide certain information by opting out of specific services or features.

We may track your behaviour, preferences, and other information you choose to provide. This data may be analysed on an aggregated basis. We also collect transaction-related information from the Platform and third-party business partners.

3Usage

We use personal data to provide requested services, assist business partners, resolve disputes, troubleshoot problems, improve customer experience, send service updates, customise your experience, detect fraud, enforce terms and conditions, and conduct surveys or research.

4Sharing

We may share your data internally within our group entities, affiliates, business partners, logistics partners, payment providers, and other third-party service providers.

We may disclose personal/sensitive data to government or law enforcement agencies if required by law, or in good faith for the purpose of legal compliance, fraud prevention, rights protection, or user safety.

5Security Precautions

We adopt reasonable security practices to protect your data from unauthorized access, disclosure, loss or misuse. While we strive to use secure systems, internet transmission is never fully secure. Users are responsible for protecting their login credentials.

6Data Deletion and Retention

You may delete your account through Platform settings or by writing to us. Deletion may be delayed in cases of pending grievances, claims, shipments, or legal obligations. Once deleted, account access is permanently removed.

Data is retained only as long as required for business/legal purposes. Anonymized data may be retained for analytics and research.

7Your Rights

You may access, rectify, and update your personal data through Platform functionalities.

8Consent

By using the Platform or providing information, you consent to the collection, storage, processing, and disclosure of your data as per this Privacy Policy. You may withdraw consent by writing to the Grievance Officer; however, withdrawal may limit access to certain services.

9Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our information practices. Significant changes will be notified as per applicable laws.

10Grievance Officer