Return, Refund & Exchange Policy

Return Eligibility

Products are eligible for return or exchange within 7 days from the date of delivery. Requests made after this period will not be accepted.

To qualify for a return or exchange:

• The product must be unused, unopened, and in its original condition.
• The product must be returned with its original packaging, accessories, manuals, and invoice.
• The item must not be damaged due to customer misuse or negligence.
• Proof of purchase is mandatory.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased during clearance or special sale (unless damaged).
• Customized or made-to-order products.
• Software, digital products, activation keys or downloadable items.
• Products damaged due to improper handling by the customer.

Damaged or Defective Products

If you receive a damaged, defective or incorrect product, please notify us within 24 hours of delivery with clear photos or videos of the product and packaging. After verification, we will arrange a replacement or refund as applicable.

Refund Process

• Once the returned product is received, it will undergo inspection.
• You will receive an email or phone confirmation regarding approval or rejection.
• If approved, the refund will be processed to the original payment method.
• Refund processing may take 5-7 business days, depending on your bank or payment provider.

Exchange Policy

Exchanges are available only for defective, damaged or wrongly delivered products, subject to stock availability. If the requested item is unavailable, an alternative product or refund may be offered.

How to Request a Return

Please contact our support team with:

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