Refund & Cancellation Policy
How you can cancel an order or request a refund for a product/service purchased through the Platform.
Window to request a cancellation, damage report, or quality complaint.
Time taken to process an approved refund.
Cancellations will only be considered if the request is made within 3-6 days of placing the order. However, cancellation requests may not be entertained if the order has already been communicated to the seller/merchant listed on the Platform and shipping has been initiated, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Vrushali Infotech Pvt. Ltd. does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 3-6 days of receipt of the product. If you feel the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3-6 days of receiving the product. Our customer service team will review your complaint and take an appropriate decision.
For complaints regarding products that come with a manufacturer's warranty, please refer the issue directly to the manufacturer.
Once a refund is approved by Vrushali Infotech Pvt. Ltd., it will take 5 days for the refund to be processed to you.